深航商旅开展营销服务岗位能力提升培训

创业指导 阅读(1589)
sbf888胜博发

RVh7mSD52HHdJ0

Civil Aviation Resource Network July 9th, 2019 News: Recently, Shenzhen Airlines Business Travel Service Management Department launched the marketing service post capacity improvement training. Through the on-site marketing service and etiquette training, it not only improved the personal image and communication ability of the staff. It has further improved the service quality and marketing level of marketing service positions, so that frontline employees can more maturely demonstrate the spiritual outlook and quality conservation of Shenzhen Airlines in their future work.

The training is mainly for staff grooming, etiquette posture, service communication skills and sales skills, tea wine culture and high-end service edge knowledge training. The whole training process is lively, interesting and colorful, through a combination of real-life demonstrations, scene interactions, etc. The form is carried out on-site teaching, and the targeted training guidance is closely arranged around the actual problems that can be faced in the work scene, and the staff who participate in the training have strong practicability and pertinence.

RVh7mScF8PKHS5

Figure: Ceremonial posture training

RVh7mSu6WuJUzH

Figure: Tea Culture Training

RVh7mTDGSUiopu

Figure: Wine Knowledge Training

The development of this training has effectively improved the professional training and service awareness of frontline staff, and made employees more aware of the importance of service etiquette and sales skills, and combined etiquette knowledge with sales techniques to learn to Customers provide high-quality services, while demonstrating their own conservation and quality, but also show the overall image of Shenzhen Airlines.

RVh7mTZDiXKdom

Figure: Real-life demonstration

xx培训结束后,工作人员从乘客的角度学习了如何体验旅行者的需求和体验。通过同理心,员工可以在提供服务和销售的过程中掌握客户的需求。及时为客户解决问题,努力为旅客提供舒适的旅行体验,参与培训的员工都表示,这次培训使他们受益匪浅。

此次培训将进一步提升深航人员的营销服务意识和水平,为深航创造良好的服务形象。